Cancellation and Missed Appointments Policy

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding late cancellations and missed appointments.

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call us as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

How to Cancel Your Appointment

If you need to cancel your appointment, you can either:

  • Call us at 6196 4661 between the hours of 8.00am – 6.00pm. Please leave a detailed voicemail message if we miss your call. We will return your call as soon as possible
  • Reply to the SMS that we send you to confirm your appointment
  • Email us at

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we may charge the patient a $100 missed appointment fee at our discretion.